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Before you write

What to expect when you do

One address

hello@clearstone-cookware.com reaches a person, not a ticket queue.

One working day

That is the target and we will say so if we miss it. There is no overnight team.

A guarantee claim is one email

Send a photo of the problem. You do not need the receipt, the box, or a reason.

Contact us

391 Sutter St,
San Francisco
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Monday - Friday
12pm - 8pm

Saturday - Sunday
12pm - 5pm

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Honest answer: it releases an egg with a little butter or oil and sensible heat. It does not behave like a brand-new PTFE pan - nothing does, including that PTFE pan eighteen months later. The difference is this one cooks the same in year ten as year one.

Yes. The cooking surface is solid titanium. There is no non-stick layer, which is exactly why there is nothing to flake, peel, scratch off or wear out.

Yes - the base is built for induction, and it works on gas, ceramic and electric too.

No. Titanium is roughly half the density of cast iron. This is a pan you lift one-handed, not a kettlebell.

Yes, every night, without guilt. Titanium doesn't rust and doesn't have a coating to protect.

You shouldn't - not on our word. Trust the 25-year written guarantee and the 100-day trial instead. If we're wrong, you're not the one who pays for it.

You email a photo. We send a replacement. We keep it this simple on purpose - a guarantee with an obstacle course isn't a guarantee.

With a little butter and medium heat, yes. Dry, on full blast, no - and any pan that promises otherwise is describing its first six months, not its life.

The £12 pan is £12 every 18 months, forever. This is £59 divided by 25 years. You're not paying more for the pan - you're paying once instead of seventeen times.

100 days, full refund, we pay return postage. Cook Christmas dinner on it first if you like.

No. The price is the price, all year. "Permanent sales" are how this category trains you to distrust it - the eye-watering "recommended price" nobody ever pays is exactly the trick we're not playing.

Free UK delivery, free returns, 100 days to decide. Details in the delivery and returns policies in the footer.