25 years, or we replace it
The guarantee
Read exactly what is covered, what is not, and how a claim works. No small print written to be skipped.
25-Year Guarantee
If this pan wears out, warps or lets you down in the next 25 years, we replace it. No hunting for receipts, no "improper care" clause, no quibble.
Email us a photo of the problem. We send a replacement. That is the entire claims process, and it is written into our returns policy word for word. If we are wrong about this pan, the loss is ours - not yours.
The short version
Covered, and not covered
The full terms are below and they are the ones that count. This is the same thing in a table, so you can decide whether to read them.
- It wears out, warps or stops working
- CoveredFor 25 years from the day it arrives.
- You want to send it back
- CoveredFor 100 days, cooked on or not, any reason or none. We pay the postage.
- You have lost the receipt
- FineWe do not ask for it, or for the box, or for proof you bought it.
- It was a gift
- FineThe guarantee follows the pan, not the buyer.
- You put it in the dishwasher
- FineIt dulls the finish over years. It does not affect the guarantee.
- The finish has dulled or discoloured
- Not coveredThat is metal behaving like metal, and it does not change how the pan cooks.
- It has been cut, drilled or modified
- Not coveredThat is not a manufacturing failure.
- Lost or stolen
- Not coveredWe are not an insurer.
There is no “improper care” clause. We do not think it is reasonable to sell someone a pan and then blame them for using it.
Clearstone Cookware — product guarantee
Version 1.0 · applies to every Clearstone pan sold on clearstone-cookware.com
This is the whole document. There is no longer version, no separate terms, and nothing in it that is not on this page. If a sentence here contradicts anything else we have written or said, this page is the one that counts.
1. What we guarantee
Every Clearstone pan is guaranteed for 25 years from the date you receive it against wearing out, warping, or otherwise failing to be a working pan.
We are able to write that because there is no coating on it. A coated pan carries a guarantee on a surface that is designed to wear away; ours has no applied surface, so there is nothing on it with a shorter life than the metal.
2. What you do if something goes wrong
Email hello@clearstone-cookware.com with a photograph of the problem.
That is the entire process. Specifically, you do not need:
- the receipt, the order number, or the original packaging;
- to have registered the pan, or to be the person who bought it;
- to prove how you used it, cleaned it, or stored it;
- to send the pan back before we send a replacement.
We reply within one working day. If we agree it has failed, we send a replacement free of charge. If we do not agree, we tell you why in writing, and you can still use the returns policy below.
3. What it does not cover
Being specific here is the point — a guarantee with no exclusions is either untrue or unread.
- Cosmetic change from use. The finish dulls, marks and discolours with heat and time. That is metal behaving like metal, and it does not affect how the pan cooks.
- Deliberate damage. If it has been cut, drilled, hammered or used as something other than a pan, that is not a manufacturing failure.
- Loss or theft. We are not an insurer.
- Handles from a third party. If it has been repaired or modified by someone else, we cannot stand behind that work.
Everything else is covered. There is no “improper care” clause, because we do not think it is reasonable to sell someone a pan and then blame them for using it.
4. The 100-day trial, separately
The guarantee is about failure. The trial is about whether you like it.
For 100 days from delivery you can send any Clearstone pan back for a full refund, for any reason or none, cooked on or not. We pay the return postage. There is no restocking fee and we do not ask you to justify it.
5. Your legal rights
Nothing on this page reduces your statutory rights under the Consumer Rights Act 2015, and nothing here replaces them. This guarantee and the 100-day trial are offered in addition to those rights, not instead of them.
6. If we stop trading
We are a new company, and it would be dishonest to publish a 25-year promise without addressing that.
If Clearstone ceases trading, this guarantee cannot be honoured by anyone else, and we will say so plainly rather than let a defunct company’s promise sit on the internet. That risk is real and it is the honest reason to weigh a new brand differently from an old one. It is also why the 100-day trial exists: the part of this that depends on us still being here is the part that starts in year two.
7. On prices
Clearstone does not run a permanent sale. We do not show a struck-through “was” price that nothing was ever sold at, we do not put a clock on the page, and we do not tell you how many other people are looking at it.
The price you see is the price. When it changes, it changes, and we will not pretend the new one is a limited-time rescue from the old one.
Clearstone Cookware
The whole offer
Buy one pan. Be done.
£59 - once
The guarantee is the offer. It is priced on the assumption we will honour it.
- 25-year guarantee, in writing
- 100-day home trial - cook on it first
- Free UK delivery, free returns
This guarantee is in addition to your legal rights under the Consumer Rights Act 2015, never instead of them.